Aug 10, 2016|
Stranded Susan Wornick 8-10-16
Transcript - Not for consumer use. Robot overlords only. Will not be accurate.
I'll think about it right out of that's a good gap like Tyler five days you mean me. You gotta have that in there but he got the last and a lack colony let us yet again. I'm 35 and adopt the WRKO boston.com morning shall we are joined by a series of warning schools these Susan Warren yes there's only one thing we have her. If she is not happy right now why sent. I give you one word on how the Delta Airlines flying computer products. Happy happy the radio Richie gets well you're putting a sign in the sneaker but you have been caught up in the delta turmoil and that cannot be ones. I have to tell you from the original plan was meet you slice it etched on the beach to Atlanta. On Monday kidney children. Of course we Al wake up Monday morning in the news until just problem. Schmidt used as well I'm gonna get kind of the notification from alcohol and you know what billing aren't enough. I don't know. No not think. And then you go to the web sites and it shows featured ladies aren't current. It didn't show any indication that they any problem at all and then when you try to get more structured it from the corporate wedge right. It's as we're experiencing delays. But they don't tell you anything it was happening and then it was supposed to slide back. Last night earned and it was different and they can say getting it out there are certainly but what they would do Arctic. Monday and Tuesday is post flight delayed delayed delayed. I can't. Let me and they say come to the airport. Well acted to luckily I we were English and people who are Lou Smart inaction travel agent looked up alleged by the way I hear a thing of the past. But you still have an advocate working in your behalf which acts as she was really Smart and she did not believe they'll sir that the flight was simply delay that Monday. And she booked me Americans. Charlotte short term to lovely flight that took a six this for like you normally Jake. And I got there and yesterday. Again it is believed out there and actually should because my plane took off actually it'll either did take. I think this is. Definitely put me on trial quit which I was only ninety minutes. Should have been but it's happening because unit sixteen regulations. Consumer and very few right arm airlines. And I record store at the airport. Spoke airports in Atlanta in in Charlotte glows with Palm Beach from people who got on the range and then at arm planes for several hours. Or the planes took off and then they had (%expletive) on the tarmac at the destination for several hours and it's sort unfair and. But Susan here's my gripe and the whole thing. We all remember the famous case of the people on the plane on the runway for eight hours and they wouldn't let them call repeats or anything. And ultimately they passed an airline passenger bill of rights. We all knew that was for show and whatever but does that not apply in this case like do you have no recourse. That's actually that's a fabulous a really good point yes the airline bill. Airlines flyers bill of rights. Is a valid piece of legislation. The problem is trying to implement it when you need it when you're shinning armor plate should. You know there is the problem is that the airlines are not abiding. Pro actively by some of the passengers. Right they don't have any great strengths are there things that they ignore that part of it yes that's part of it because there's no real enforcement. And the other part of it is that they point to the FAA in late stage we actually think you know. We are doing with the FAA counters to do because air traffic controllers are in charge we are not. Did you like best is urged to consumers you have to advocate. As I mentioned eat if we can't travel agents still these days they'd be doing the work towards such. You need to called LT need to be in touch with delta or your right correctly it is apt to open or illustrations and you you have to have. Teen killed descriptions. Of what you experienced with the documentation. To prove that bylaw delta has. To put you on another flight and if they can't do that at your earliest possible convenient. The gators her then they have to return to money even under no refund check. And it is set to the consumers. To insist that that happens take a little Blair when it comes to how long should on the plane on the tarmac which landed or how long it took to takeoff. And in some cases they try to get away with giving you nothing but at the very. There are stipulations about. Things that they need to keep you in terms of credit. But the problem again it's case by case basis and baby care of your experience are. Where are the most important but I'd say the people you have to be. Really aggressive about it and and even though it's gonna take you along camera. Or your email is not going to be and should immediately each you have to chip. Stay current course it's it was a good idea collier local radio stations should complain outlook or your local television stations or against looper that they're. Susan I don't fly much in my advice to consumers as to avoid lines whenever Basra an idea so much so that I drove the Cleveland instead of line but we've that being said. I always thought delta was one of the better customer friendly airlines in my mistaken in man. You know I don't think you are mistaken about that I think that would happen cheer terms or church. That they were taken by surprise search like everybody else when you're computers go down your computer goes down will hear arguments writer. Where we couldn't contact you because we didn't have the information because we couldn't get that you are computers and it's and that's true indication of how dependent we are ostrich. Yes but also though they apparent they apparently have really or antique computer systems that are and the underpinnings of everything they do so that's kind of interest to. It is it is and you can only seem to get better information and more information in Utah to union membership dia art. These the word to a the most intimately involved relation attempts at different story. Management and Chichi nobody does seem like each in this case telkom was just completely blind side is like everybody else was and they do have. A good reputation as to all the major airlines each case where it comes to customer service. The problem is that they are not going to aggressively try to reimburse people be trapped consumers to get what they are college. And that's the real problem. It's poor Hayward are gonna help you it's that you have to go to delta and say you need to help. It's nice that you made at home Susan. You very much I have another dilemma that maybe southwest flies to help me Litsch. So my my flight back last night stretcher I changed from delta and a legend to southwestern to direct flight. And I would use the business class. What date common business class which means that you are in more dispersed. Groups of people could get on the plane. And they tell you. That if you and then you get on the plane and you consider every anywhere you want to because fish nurse saw I really wanted to this year with the pilots that they will let me actually try to get skeleton which but anyway. So I found another sheep and then other people said you know appear in business if you have a business class seat you get a returning. You folks know I'm never gonna treatment option so content and make free trade but I don't have any prove them business class. A work. I don't get that. I find it everyone is unbelievable and she is more so much more impassioned about losing your free drink and having to wait two days rural wind. Your priorities are as you. Oh excuse me there you know leap Peter who sit I missed. The Friedrich a low cost increased equipment which we're different account the potential to make. You and the rest of losing the jury do is get your opinion known while out and out it got me. So I'll tell you want. On August 23. When you can meet Susan make sure she has her free drink Susan make me year old. Would you just don't lose the money guys are rich Rubino and Sam lying Oliver B you know wind Tuesday aren't August 23 at 10 AM at the cap basket drill in Burlington. The next day by the way August 24 you'll be at the Hilton and data network also is it 10 am and there is still time to sign up. Arms if you wanna learn of our retirement income asset protection in saving your money and not losing your money Todd Feinberg yeah. Call 8776. Or so it's 878787. Point seven what's that again 870877. That is why we have the duty and completeness he's seven Clement. We like me do it yes not doing as much tournaments. Sorenstam and. 630. 87870. Are for those who you are technically show up they collect ratio. You go to WWW. Just don't lose the money back count. Just don't lose the money dot com elect Alan Bennett is not as many numbers as a way easier. We confused ours if we gas lighted ourselves thought Feinberg I don't know I think sue warranted Susan great job good luck in your next one and I don't it's better than your last two war. I. I think we're gonna take rate is 944 into the European bonds and not a morning show. The preceding interview has been paid commercial advertisements.